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Frequently Asked Questions
Herdmate is built on a simple belief: what touches a child’s skin should come only from nature.
We use carefully selected natural fibres such as baby cashmere, royal alpaca, mulberry silk, and organic Pima cotton to create pieces that regulate temperature, reduce irritation, and provide exceptional comfort without synthetic materials or polyester fillings.
Yes. Herdmate was created from a real experience with sensitive skin and eczema.
Our materials are naturally breathable, gentle, and hypoallergenic, helping reduce common triggers such as overheating, friction, and irritation.
Synthetic fibres can trap heat and reduce breathability.
We avoid polyester and synthetic blends entirely to ensure that every layer touching your child’s skin remains natural, soft, and comfortable.
Yes. Safety is central to our design.
Our sleep sacks are made with breathable materials and thoughtfully placed closures to support comfort while helping maintain a consistent body temperature. We recommend following standard safe sleep guidelines and dressing your baby according to room temperature.
Our cashmere and alpaca sleep sacks are designed for year-round use.
These natural fibres adapt to changing conditions, helping keep babies comfortable across a wide indoor temperature range of approximately 16°C to 27°C (61°F to 80°F).
Layering depends on room temperature.
In warmer conditions, a lightweight layer such as a bodysuit is sufficient. In cooler conditions, an additional layer like Herdmate’s organic Pima cotton zip romper can be added. A detailed dressing guide is available to help you choose the right combination.
To preserve the integrity of natural fibres:
- Hand wash cashmere and alpaca products. Silk and organic Pima cotton zip romper can be machine washed on a delicate cold cycle
- Use a mild, wool-safe detergent
- Lay flat to dry
- Avoid high heat and harsh chemicals
Care instructions are included with every product.
No. Mulberry silk is naturally resistant to absorbing moisture, helping retain your baby’s natural skin oils and any applied creams.
Silk creates less friction than traditional fabrics.
This helps reduce rubbing against delicate hair and may minimize hair loss and scalp irritation.
Our sleep sacks are designed to grow with your child and typically fit from 2 months up to 2 years.
Detailed sizing information is available on each product page.
We source our materials from regions renowned for their expertise in natural fibres.
Cashmere from Inner Mongolia, alpaca from Peru, mulberry silk from China, and organic Pima cotton from Peru and China are carefully selected for their exceptional quality.
These materials are then crafted with precision by trusted partners to create pieces that are gentle on delicate skin and designed to last.
Yes. We ship worldwide using trusted express carriers like Fedex and DHL.
All duties and import taxes are included in your purchase price. There are no additional charges upon delivery.
Due to the nature of baby products, returns are accepted only if items are unused, unwashed, and in original packaging with all tags intact.
Please refer to our Shipping & Returns page for full details.
Yes. Herdmate products are thoughtfully packaged, making them ideal for gifting. We are happy to include a handwritten note with your order.
Yes. A portion of every Herdmate purchase contributes to animal care and conservation efforts, including supporting elephant rescue and rehabilitation.
