Refund policy
Returns & Exchanges
We hope you love your Herdmate purchase. If you change your mind, you may request a return or exchange within 28 days of delivery.
To initiate a return, please contact us at support@herdmate.com with your order number. Once your request is approved, you may ship the item back using a courier of your choice.
Return shipping costs are the responsibility of the customer unless the item received is incorrect or defective.
Return Conditions
Due to the hygienic nature of baby products, returns are accepted only if items remain unused and in their original condition.
Returned items must meet the following conditions:
- Unused, unwashed, and in perfect condition
- All original packaging, tags, and accessories included
- Free from stains, odors, or any signs of use
Items that do not meet these conditions will be returned to you.
Refunds
Once your return has been received and inspected, your refund will be issued to the original payment method.
Refunds are typically processed within 7–10 business days after approval.
Please note that we can only refund the amount paid directly to Herdmate. Any taxes or duties paid to local authorities cannot be reimbursed.
Exchanges
If you would like to exchange an item, please contact us at support@herdmate.com.
Exchanges are subject to product availability.
Incorrect or Faulty Items
If you receive an incorrect item or believe your product is defective, please contact us at support@herdmate.com within 7 days of delivery.
We will arrange a complimentary return and replacement where applicable.